Shipping

Delivery Charges

WirelessGear uses a combination of Australia Post, DHL Express and Couriers Please for our deliveries, in order to provide you with a choice of prices and delivery timeframes.

The delivery charge is calculated based on delivery region and postage option you select at the Checkout page. Orders will be dispatched within a maximum of 3 business days of the order being placed on the website, however our turnaround is usually same- or next-business-day.

TO CHECK SHIPPING CHARGES BEFORE PURCHASING

1. Add all the items to the cart that you wish to purchase
2. At the top-right of the page, click on 'View Cart' 
3. Above the 'Grand total', click on 'Estimate Shipping & Tax' and enter your details.
4. Shipping charges will be displayed.
5. If you need something urgently, or are ordering a bulk amount of goods, contact us for a quote

Australia Post

Items sent by Australia Post (Parcel Post or Express Post) do not require signature on delivery.

The Express Post network covers 80% of Australian business addresses, private addresses and post office boxes. If your item is for an address outside this network, Australia Post use the fastest possible transport links, but it won't be covered by their Next Day Guarantee.

Express Post items are sent from Sydney postcode 2102. If you need to calculate the delivery timeframe to your area, please check the Australia Post Express Post Delivery Areas.

Courier Delivery

Items sent by courier require a signature on delivery. After placing an order with us, please make sure that you are available for the delivery at your specified delivery address. If no one is available to accept delivery, a calling card will be left advising that the parcel has been taken to a nearby depot for collection or re-delivery. We will advise via email when your order has been dispatched, including tracking information.

International Delivery

We can deliver internationally upon request. Please email us at sales@wirelessgear.com.au with the list of items you wish to purchase, along with your delivery address, and we will respond with a shipping quotation.

Order Collection

Orders can also be picked up from our office in Sydney. On the Checkout page, simply select "NSW - Sydney" as the delivery region and "Pickup from WirelessGear" as the delivery method. Our pickup address is:

Unit 1

5-7 Prosperity Pde

Warriewood NSW 2102

Please let us know when you expect to collect your order so we can ensure it has been processed and ready for collection.

Returns

We have 3 rules of returns, item(s) must be returned:

1. Within 30 days of purchase
2. Unopened and unused with the original stickers, CD’s, cables, manuals and protective covers; and
3. In the original packaging which must be in the original condition.

Your delivery fees cannot be refunded and the cost of returning the goods remains your responsibility.

If your item matches all of these conditions, you can login to your account and return item(s) here.

If your item is faulty

WITHIN 30 DAYS

If your goods are delivered damaged, or your goods become faulty within the first 30 days after delivery, please contact Customer Service team at support@wirelessgear.com.au or call direct on 02 8002 1820 to resolve the issue. In some rare instances, you may also need to contact the manufacturer of the goods to confirm the item is faulty before we issue you a Returns Number.

AFTER 30 DAYS

If your goods become faulty after 30 days, we reserve the right to ask you to return your goods directly to the manufacturer either to be replaced or repaired.

We aim to provide our customers with products of the highest standard and quality. If you have received an item with a defect, please contact our Customer Service team, so they can guide you through the returns process and help resolve the problem as swiftly as possible.